Thank you for shopping with [Your Company Name]. We are committed to providing quality homeware products and a satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.

1. Return Window

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • Items must be returned in the original packaging with all accessories, inserts, and labels
  • A valid proof of purchase (order number or receipt) must be provided

We reserve the right to deny returns that do not meet these conditions.

2. Items Not Eligible for Return

Please note that the following items are non-returnable and non-refundable:

  • Personalized or custom-made items
  • Clearance or final sale items (marked as “Final Sale”)
  • Gift cards and promotional giveaway items
  • Items that have been used, damaged, or altered by the customer

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during transit
  • Manufacturing defective
  • Different from what you ordered

Please contact us at [Insert Contact Email] within 48 hours of receiving your order.

Include the following information:

  • Your order number
  • A clear description of the issue
  • Photos showing the damage, defect, or incorrect item

We will offer you a replacement, exchange, store credit, or full refund, depending on the situation and your preference.

4. Return Process

To initiate a return:

  1. Contact us at [Insert Contact Email] to request a return authorization.
  2. Once approved, we will provide return shipping instructions.
  3. Ship the item(s) to the return address provided, ensuring proper packaging.
  4. After we receive and inspect the item(s), we will issue your refund or exchange.

Note: Unauthorized returns or returns sent to the wrong address may be rejected or delayed.

5. Return Shipping Fees

  • Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect.
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Refunds

Once your return is received and inspected, we will notify you via email. Approved refunds will be:

  • Issued to the original method of payment
  • Processed within 5–10 business days
  • Subject to deduction of any non-refundable original shipping charges

Some banks or credit card providers may take additional time to post the refund to your account.

7. Exchanges

We offer product exchanges if:

  • The item is in stock
  • The return is eligible under the same conditions as above

To request an exchange, please contact us and specify the replacement item you would like.

If the replacement item is unavailable, we will process a refund instead.

8. International Orders

For orders shipped outside of [Insert Country]:

  • Returns are accepted under the same conditions as above
  • Return shipping costs, customs duties, and taxes are the customer’s responsibility
  • We are not responsible for international packages lost during return transit

9. Cancellations

Orders can be cancelled within 12 hours of placing the order. After this window, the order may already be in processing and cancellation may not be possible.

10. Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us at:

[Your Company Name]
Email: [Insert Contact Email]
Website: [Insert Website URL]