Welcome to [Your Company Name]. This Shipping Policy explains how we process, ship, and deliver your orders, as well as your rights and responsibilities. Please read it carefully before placing an order.
1. Order Processing
- Processing Time: All orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Order Cut-off: Orders placed after 3:00 PM local time will be processed on the next business day.
- High Demand Periods: During peak seasons (holidays, sales), processing may take longer due to volume. We appreciate your patience.
- Order Verification: We may contact you to verify order details or payment information to prevent fraud or errors. This may delay processing.
2. Shipping Methods and Delivery Times
We provide multiple shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time* | Available Regions | Carrier Partners |
|---|---|---|---|
| Standard Shipping | 5–10 business days | Domestic (e.g. US) | USPS, FedEx Ground, UPS Ground |
| Expedited Shipping | 2–5 business days | Domestic | FedEx Express, UPS Express |
| International Economy | 10–20 business days | Selected countries | DHL, USPS International |
| International Express | 5–10 business days | Selected countries | DHL Express, FedEx International |
*Delivery times are estimates and do not include order processing or customs clearance time.
3. Shipping Costs
- Shipping fees are calculated during checkout based on the selected shipping method, package weight, dimensions, and destination.
- We offer free standard shipping on orders over [Insert Amount] for domestic deliveries.
- Shipping promotions may change without prior notice. Please check our website for current offers.
4. International Shipping
- We ship internationally to most countries. However, some products may be restricted or prohibited in certain countries due to local laws or regulations.
- Customers are responsible for paying any customs duties, taxes, VAT, or other fees imposed by the destination country. These fees are not included in our product prices or shipping charges.
- Customs clearance may cause delays beyond the estimated delivery time.
- Please check with your local customs office if you have concerns about import restrictions or additional fees.
5. Order Tracking
- Once your order ships, you will receive a shipment confirmation email with a tracking number.
- Tracking information may take up to 24–48 hours to become active on the carrier’s website.
- You can track your package directly on the carrier’s site using the tracking number provided.
6. Delivery Issues and Responsibilities
6.1 Lost or Stolen Packages
- We are not responsible for packages lost, stolen, or damaged after carrier confirmation of delivery.
- If your package is marked as delivered but you have not received it, please check with neighbors, household members, or your local post office.
- Contact us within 7 days of the delivery date for assistance filing a claim with the carrier.
6.2 Incorrect Shipping Addresses
- Customers are responsible for providing accurate and complete shipping information at checkout.
- We cannot guarantee changes or cancellations once an order is processed.
- If a package is returned due to an incorrect or incomplete address, customers are responsible for reshipping fees.
6.3 Failed Delivery Attempts
- Carriers typically make multiple delivery attempts. If undeliverable, packages may be returned to sender or held at a local facility.
- It is the customer’s responsibility to track the shipment and arrange pickup or provide an alternate delivery address if necessary.
7. Shipping Restrictions and Prohibited Items
- Some products may be restricted from shipping to specific locations due to fragility, size, hazardous materials regulations, or local laws.
- If an item cannot be shipped to your address, we will notify you promptly and may cancel the item from your order with a refund.
8. Packaging and Handling
- We package products carefully to minimize damage during transit.
- For fragile items (glassware, ceramics), additional padding and protective materials are used.
- Please inspect your order upon arrival and report any damage immediately.
9. Delays Beyond Our Control
- While we strive to meet delivery estimates, delays may occur due to factors beyond our control, including:
- Weather conditions
- Natural disasters
- Carrier strikes or operational issues
- Customs inspections or delays
- Public holidays or other unforeseen events
- We appreciate your understanding and will communicate any known delays as soon as possible.
10. Combined Shipping
- Orders placed separately will be shipped individually and charged accordingly unless explicitly stated otherwise.
- We do not combine shipments placed as separate orders.
11. Multiple Shipping Addresses
- We allow shipping to multiple addresses within the same order if supported by the checkout system.
- Each shipment may incur separate shipping fees and tracking information.
12. Returns and Exchanges Shipping
- Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (wrong item, defective product).
- Please review our Return & Exchange Policy for detailed instructions.
13. Customer Support
If you have any questions about your shipment, please contact our customer service team:
[Your Company Name]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM [Your Timezone].
14. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.
